REFUND & CANCELLATION POLICY

WILDVERSE — REFUND & CANCELLATION POLICY

Last Updated: September 2, 2026

At Wildverse, all orders are processed after successful payment. Please read the following policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order only before the order has entered processing or been dispatched.

Once an order has entered processing or has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible with your order number.

2. Prepaid Orders

Wildverse currently accepts prepaid orders only.

Payment must be completed online at the time of checkout for an order to be confirmed.

Once payment is successfully received, the order may be sent for processing. Therefore, customers should review their product, size, quantity, shipping address, and other order details carefully before completing payment.

3. Refund for Cancelled Orders

If an eligible cancellation request is approved before processing begins, the amount paid for the cancelled order will be refunded through the applicable payment method/payment gateway.

Refund processing time may vary depending on the payment provider and customer's bank.

4. Failed Payments

If a payment fails but the amount is deducted from the customer's bank account, the amount will generally be reversed or refunded through the payment gateway/bank if the payment was not successfully received by Wildverse.

If the amount does not get reversed within the applicable banking/payment-provider timeframe, please contact us with the transaction details.

5. Duplicate Payments

If a customer accidentally makes two successful payments for the same order, the additional/duplicate payment will be refunded after verification.

Example:

  • Order amount: ₹699

  • Payment made twice: ₹699 + ₹699

  • One ₹699 payment → applied to the order

  • Additional ₹699 payment → eligible for refund

6. Wrong, Damaged or Defective Products

If you receive a wrong, damaged, or defective product, please contact us within 7 days of delivery.

After verification and approval, Wildverse will provide a replacement or exchange.

Monetary refunds will not be provided for wrong, damaged, or defective products.

Please refer to our Return & Exchange Policy for complete eligibility requirements.

7. Change of Mind

We do not provide refunds or cancellations because of a change of mind, dislike of the design, or simply because the customer no longer wants the product.

8. Refund Processing Time

Where a refund is applicable under this policy, it will be initiated after verification and approval.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

9. Contact Us

For cancellation or payment-related concerns, please contact Wildverse through our Contact Us page.

Please include your order number and relevant payment/transaction details so that we can assist you efficiently.

Wildverse
Rule the Wild.