RETURN & EXCHANGE POLICY

WILDVERSE — RETURN & EXCHANGE POLICY

Last Updated: September 2, 2026

At Wildverse, we want you to be satisfied with your purchase. Please read our Return & Exchange Policy carefully before placing an order.

1. Eligibility for Return & Exchange

We accept returns only in cases where the issue is caused by Wildverse, such as:

  • You received the wrong product.

  • You received a damaged or defective product.

  • The product received is different from what you ordered.

For eligible issues, we will arrange a replacement or exchange. We do not provide monetary refunds for these cases.

2. Size Exchange

We offer size exchanges provided that:

  • The exchange request is made within 7 days of delivery.

  • The product is unused, unworn and unwashed.

  • The original tags and packaging are intact.

  • The product is in its original condition.

The replacement will be subject to product and size availability.

3. 7-Day Return & Exchange Window

All eligible return or exchange requests must be submitted within 7 days of receiving the order.

Requests submitted after 7 days may not be accepted.

4. Products Must Be Unused

To be eligible for an exchange, the product must:

  • Be unused and unworn.

  • Not have been washed.

  • Not have any stains, marks, perfume, or other signs of use.

  • Have the original tags attached.

  • Be returned in its original packaging, where applicable.

Products that do not meet these conditions may be rejected.

5. Wrong or Damaged Product

If you receive a wrong, damaged, or defective product:

  1. Contact Wildverse within 7 days of delivery.

  2. Provide your order number.

  3. Provide clear photographs/videos showing the issue.

  4. Our team will review the request.

  5. If approved, we will arrange a replacement or exchange.

No monetary refund will be provided for wrong, damaged, or defective products.

6. Change of Mind

We do not accept returns or exchanges simply because you changed your mind, do not like the design, or no longer want the product.

7. Return Shipping

If the return/exchange is required because Wildverse sent the wrong product or the product arrived damaged/defective, we will provide instructions for the return.

For size exchanges, applicable return/re-shipping charges may be the customer's responsibility.

8. Refunds

Wildverse does not offer monetary refunds for approved return or exchange requests under this policy.

Eligible cases will be resolved through replacement or exchange, subject to availability.

9. Exchange Availability

All exchanges are subject to availability of the requested product/size.

If the requested replacement is unavailable, Wildverse may offer an alternative resolution at its discretion.

10. How to Request an Exchange

To request a return/exchange, please contact us through our Contact Us page within 7 days of receiving your order.

Please provide:

  • Order number

  • Reason for exchange

  • Clear photos/videos of the product, where applicable

  • Any other information requested by our support team

Our team will review your request and provide the next steps.

Wildverse
Rule the Wild.